Refund policy

Last updated: October 26, 2026

At Pearl Glowsih we want you to love your new bed furniture. If something isn't right, here is how returns and refunds work.

Return Window

You may request a return within 7 days of receiving your order. To start a return, email us at pearl_glowish@outlook.com with your order number and the reason for the return. Items sent back without an approved return request will not be accepted.

Eligibility

The item must be unused, unassembled (or returned to its original condition), and in its original packaging with all parts, hardware and labels.
Proof of purchase (order number) is required.
Custom-made, made-to-order, and final sale items cannot be returned unless they arrive damaged or defective.
For hygiene reasons, mattresses, mattress protectors, pillows and bedding that have been unwrapped or used cannot be returned unless defective.

Damaged, Defective or Wrong Items

Please inspect your order on delivery. If an item arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement, repair or full refund at no extra cost to you.

Return Shipping

For change-of-mind returns, the customer is responsible for return shipping costs, and original delivery charges are non-refundable. Because furniture is large and heavy, we will help arrange a return pickup and let you know the cost before it is booked. If the return is due to our error or a defective item, we cover return shipping.

Refunds

Once we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.